Privacy policy

Welcome to Bonline24. Your trust is very important to us, and we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase through our website and store (the “Services”). Since our store is powered by Shopify, certain data processing is also handled by Shopify to enable a safe and seamless shopping experience.

By using our Services, you agree to the terms of this Privacy Policy. Please read it carefully.

Personal Information We Collect

When we talk about “personal information”, we mean any information that identifies, relates to, or could reasonably be linked to you. Depending on how you interact with us, we may collect the following:

Contact details: Name, billing/shipping address, phone number, email address.
Payment information: Credit/debit card details, financial account numbers, transaction data.
Account information: Username, password, preferences, and saved settings.
Order details: Products viewed, added to cart, purchased, returned, exchanged, or canceled.
Communications: Information you provide when contacting our support team.
Device & usage data: IP address, browser type, device identifiers, and browsing activity on our store.

How We Collect Information

We collect personal information from several sources:

Directly from you: When you create an account, place an order, or contact us.
Automatically: Through cookies and similar technologies when you browse our store.
From service providers & partners: Such as payment processors, shipping companies, and marketing platforms.

How We Use Your Information

We use your personal information to:

Provide and improve our Services: Process orders, payments, shipping, returns, and personalized shopping experiences.
Personalize your experience: Recommend products and remember your preferences.
Marketing & promotions: Send updates, promotions, and personalized offers (you may opt-out anytime).
Security & fraud prevention: Protect your account and detect fraudulent or illegal activities.
Customer support: Respond to your inquiries and requests.
Legal compliance: Meet regulatory requirements and enforce our Terms of Service.

Sharing of Personal Information

We may share your information in the following cases:

With Shopify: To operate our store and enhance your experience.
With service providers: Payment processors, shipping carriers, IT and cloud storage services.
With marketing partners: To deliver targeted ads and promotional campaigns.
For legal reasons: To comply with legal obligations or respond to lawful requests.
In business transfers: If Bonline24 undergoes a merger, acquisition, or sale of assets.

Third-Party Links

Our Services may include links to third-party websites. Please note that we are not responsible for the privacy practices of those websites, and we encourage you to review their policies.

Children’s Privacy

Bonline24 does not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Data Security & Retention

We use reasonable technical and organizational measures to protect your data. However, no system is 100% secure.

We keep your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights & Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Update inaccurate or incomplete information.
Deletion: Request deletion of your personal information.
Data portability: Request a transfer of your information.
Opt-out: Unsubscribe from marketing communications at any time.

You can exercise these rights by contacting us at bonline24.shop@gmail.com. For Shopify-related data requests, visit the Shopify Privacy Portal.

International Data Transfers

Your information may be transferred and processed outside your country. If transferred outside the EEA or UK, we rely on lawful transfer mechanisms, such as Standard Contractual Clauses, to protect your data.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our business practices. The “Last updated” date at the top will be revised accordingly.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us at:

Bonline24
📧 Email: bonline24.shop@gmail.com
🏢 Address: Dwarka, Delhi, DL, 110059, IN